Warranty Policy
At LK Samyang Pakistan, we are committed to providing our customers with genuine LK Samyang lenses, dependable product quality, and reliable after-sales support. This 3-Year Warranty Policy explains the terms and conditions for requesting warranty service for eligible LK Samyang products purchased through our authorized sales channels in Pakistan.
1. Warranty Coverage
Eligible LK Samyang products are covered by a three (3) year warranty against manufacturing defects in materials and workmanship, subject to the terms and conditions outlined in this policy.
The three-year warranty period begins from the original date of purchase, as evidenced by a valid purchase invoice or receipt, unless otherwise specified in the applicable warranty documentation.
The warranty applies only to genuine products purchased through authorized sales channels in Pakistan and remains subject to product eligibility, technical inspection, and the applicable warranty conditions.
2. Warranty Eligibility
To qualify for warranty service under the three-year warranty policy, customers may be required to provide:
- Original purchase invoice or receipt showing the purchase date.
- Product model and serial number.
- Valid warranty documentation, where applicable.
- A clear description of the reported issue or defect.
- Contact details for communication regarding the claim.
The product must be genuine and purchased through an eligible authorized sales channel. Warranty claims must fall within the applicable three-year warranty period and satisfy all relevant warranty conditions.
3. What Is Covered?
Subject to technical inspection and approval, the three-year warranty may cover:
- Manufacturing defects affecting normal product functionality.
- Defects in materials or workmanship.
- Eligible internal component failures caused by manufacturing defects.
All warranty claims are subject to technical assessment and the applicable warranty terms. Coverage is limited to defects determined to be eligible under this policy.
4. What Is Not Covered?
The three-year warranty generally does not cover:
- Physical damage caused by accidental drops, impact, or mishandling.
- Damage caused by liquid, moisture, dust, or other external factors beyond the product’s specifications.
- Damage resulting from misuse, improper storage, or failure to follow the manufacturer’s instructions.
- Unauthorized repairs, modifications, or tampering.
- Cosmetic damage, scratches, dents, or normal wear and tear.
- Damage caused by incompatible equipment, improper installation, or incorrect operation.
- Products with removed, altered, or illegible serial numbers.
- Consumables and accessories not specifically covered by the applicable warranty.
The final decision regarding warranty coverage will be made following product inspection and review of the applicable warranty terms.
5. How to Claim Warranty
Customers can follow these steps to request service under the three-year warranty:
Step 1: Contact Our Support Team
Contact LK Samyang Pakistan by email or phone and explain the problem with your product.
Step 2: Submit Product Details
Provide the product model, serial number, purchase invoice, and a description of the issue. Photographs or videos may also be requested.
Step 3: Product Assessment
Our support team will review the information and provide instructions for submitting the product for inspection, if required.
Step 4: Inspection and Decision
The product will undergo a technical assessment to determine whether the reported issue qualifies for warranty coverage within the applicable three-year warranty period.
Step 5: Service Resolution
If the claim is approved, the product will be handled according to the applicable warranty terms. Depending on the circumstances, the resolution may involve repair, replacement of a defective component, or another remedy permitted under the applicable policy.
6. Warranty Service and Repair Costs
Approved warranty repairs for eligible manufacturing defects will be handled according to the three-year warranty terms.
If a product is found to have damage or a defect that is not covered by the warranty, repair charges may apply. Any applicable costs will be communicated to the customer before chargeable repairs proceed.
7. Shipping and Handling
Customers should contact our support team before sending a product for warranty inspection or service.
Please package the product securely and follow the instructions provided by our team. Responsibility for shipping, handling, and associated costs will be determined according to the applicable warranty terms and the circumstances of the claim.
8. Warranty Limitations
The three-year warranty is subject to product eligibility, proof of purchase, technical inspection, and the applicable manufacturer and distributor terms.
The warranty period does not automatically extend or renew following a repair or replacement unless required by the applicable policy or law.
The warranty is valid for three years from the original purchase date, subject to the conditions stated in this policy. Claims submitted after the applicable warranty period may not qualify for warranty service.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable Pakistani law.
9. Contact Us
For warranty inquiries, product registration assistance, or after-sales support, please contact LK Samyang Pakistan.
LK Samyang Pakistan
Address: Camera Market, 82 Chamberlain Road, Nisbat Road, Lahore, 54000, Pakistan
Phone: +92 325 1111089
Email: info@lksamyang.com.pk
Warranty Request: https://lksamyang.com.pk/product-warranty/
Please include your product model, serial number, and purchase invoice when contacting our team so we can assist you more efficiently.
10. Policy Updates
LK Samyang Pakistan reserves the right to update this Warranty Policy when necessary, subject to applicable law and the terms governing existing purchases.
Warranty claims will be assessed according to the applicable warranty terms and conditions relevant to the customer’s purchase.
LK Samyang Pakistan – Genuine Products. Reliable Support. Three-Year Warranty.
